While we strive to build a defect-free home, we are realistic enough to know that an item in the home may fail to perform as it should. When this occurs, we will make the necessary correction so the item meets our warranty guidelines.
Please follow our Homeowner Warranty Procedures when requesting a repair.

1. During the Warranty Introduction, the Construction Manager will give you a copy of a Work Order Request form. All work order requests must be submitted in writing.
Please fill out this form and fax it to 281-578-3056 or mail it to:

Serenity Homes
ATTN: Customer Care Dept.
P.O. Box 311
Barker, TX 77413-0311

2. You may also email us at customercare@serenity-homes.net. Please list in detail your repair requests.

3. The Construction Manager will then contact you to schedule an appointment to evaluate the problem. Please keep in mind that the CM will have to call the Trade or Vendor necessary to repair the problem and schedule an appointment for them to repair the problem.

4. Some repairs may be denied if they are not under the Serenity Homes Warranty. Please refer to the StrucSure Home Warranty Booklet.

5. After the repair is completed to your satisfaction, you will need to sign the Work Order Request stating that the repair is complete.

6. For Courtesy Stress Crack Repairs, please be aware that this is a courtesy and this repair will only be done ONCE. It is recommended that the homeowner reserve this repair for the 11th month after closing.

Click here for the Work Order Request form